Olivia Gray
Mattapan,MA
Summary
Professional with extensive experience in customer service and cash register operations. and cash register operations. Recognized for effectively resolving customer issues, enhancing satisfaction, and fostering loyalty. Proven adaptability to new technologies in fast-paced environments while maintaining professionalism. Committed to delivering exceptional service and supporting team success. Passionate to learning.
Overview
4
4
years of professional experience
Work History
Cashier
Star Market
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Margarita Muniz Academy
Boston, MA06-2024
Skills
- Customer service and assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cash register operation
- Professionalism and courtesy
- Issue resolution
Timeline
Cashier
Star Market
09.2021 - Current
High School Diploma -
Margarita Muniz Academy