Olivia Griffin
Peoria,AZ
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Saigon Kitchen to enhance guest satisfaction and streamline operations. Skilled in conflict resolution and teamwork, I consistently improved service quality, achieving notable customer loyalty and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Saigon Kitchen
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
Saigon Kitchen
03.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Crew Member
Tropical Smoothie Cafe
06.2020 - 11.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Shadow Ridge High School
Surprise, AZ05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Teamwork
- Cool Under Pressure
Timeline
Server
Saigon Kitchen
03.2021 - Current
Hostess
Saigon Kitchen
03.2021 - Current
Crew Member
Tropical Smoothie Cafe
06.2020 - 11.2020
High School Diploma -
Shadow Ridge High School
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