Olivia Griffin
Riverview,FL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Shift Lead
Rita’s Italian ice & Custard
Wimauma, Florida
03.2024 - Current
- Checked orders for quality and completeness.
- Monitored employee performance and provided feedback on areas for improvement.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with management to set performance goals and evaluate progress.
- Performed administrative tasks including filing documents, data entry.
- Educated customers about offerings, promotions and pricing to boost sales.
- Provided guidance and support to other team members as needed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Ensured compliance with health and safety regulations at all times.
- Completed opening and closing duties to facilitate business operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained positive working relationship with fellow staff and management.
Packing Associate
Florida Reef Labs LLC
Tampa, Florida
10.2022 - Current
- Wrapped and packaged items securely to minimize damage during shipping.
- Assembled, lined and padded cartons and containers.
- Examined and inspected containers, materials, and products to meet packing specifications.
- Applied lids or close-ups in finalization of product.
- Monitored and replenished packing supplies as needed to maintain workflow.
- Accomplished production goals by working with speed and accuracy.
- Marked and labeled containers, container tags or products using marking tools.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
- Adhered to safety procedures and protocols while operating packing machinery.
- Sealed containers or materials using glues, fasteners and tape.
- Cleaned up warehouse area regularly including sweeping floors and wiping down surfaces.
- Ensured that all packages were properly sealed, labeled and shipped out in a timely manner.
- Maintained clean and organized packing stations and equipment.
Education
High School Diploma -
High School
Riverview, FL05-2025
Skills
- Production leadership
- Productivity monitoring
- Shift leadership
- Organization
- Optimistic Attitude
- Efficiency
- Trust
- Honesty
- Technology handling
- Customer service
Timeline
Shift Lead
Rita’s Italian ice & Custard
03.2024 - Current
Packing Associate
Florida Reef Labs LLC
10.2022 - Current
High School Diploma -
High School