Olivia Guido
Ashburn,VA
Summary
Organized and dependable candidate successful at managing multiple priorities accompanied by a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Aqua-Tots Swim Schools Cedar Park
12.2022 - Current
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Assisted approximately 150 costumers per day
Water Safety Instructor
Aqua-Tots Swim Schools Cedar Park
12.2022 - Current
- Enhanced swimmer safety by providing thorough instruction on water rescue techniques and first aid procedures.
- Improved student swimming abilities through the development of personalized lesson plans tailored to individual needs.
- Increased class participation by creating engaging and interactive water safety demonstrations and activities.
- Maintained a safe and clean aquatic environment, ensuring optimal learning conditions for students of all ages.
- Worked with 4 students at once during each lesson raging from ages 4 months-12 years.
Front of House Team Member
Chick-fil-A
04.2021 - 12.2022
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Assisted in training new team members.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Education
Bachelor of Science - Exercise Science
College of Charleston
Charleston, SC05.2027
High School Diploma -
Riverside High School
Leesburg, VA06.2023
Skills
- Guest Relations
- Order Accuracy
- Service Prioritization
- Strong multitasking
- Attention to detail
- Reliable and Responsible
Certification
Certified Safety and Health Official — General Industry
Timeline
Front Desk Receptionist
Aqua-Tots Swim Schools Cedar Park
12.2022 - Current
Water Safety Instructor
Aqua-Tots Swim Schools Cedar Park
12.2022 - Current
Front of House Team Member
Chick-fil-A
04.2021 - 12.2022
Bachelor of Science - Exercise Science
College of Charleston
High School Diploma -
Riverside High School
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