Olivia Hansfield
Self Employed
WHEATON,IL
1
Certification
8
years of professional experience
Customer-focused professional with a background in restaurant operations, client service, and working with children. Experienced in balancing multiple responsibilities, communicating effectively, and solving problems in fast-paced settings. Eager to bring strong organizational skills, professionalism, and a positive attitude to an administrative or office support role.
Work History
Host
2 Years 11 Months- Coordinated with the kitchen and waitstaff to maximize good service and enhance guest satisfaction.
- Greeted customers warmly upon arrival and provided good customer service skills.
- Trained new hosts on company policies.
- Cleaned and organized the dining area by bussing tables and assisted servers in running food and helping tables.
- Answered customers' phone calls and addressed questions.
Family Babysitter
7 Years 7 Months- Supervised children of various age groups, ensuring their safety and well-being.
- Communicated effectively with parents.
- Organized and cleaned the home after activities.
- Served as a positive role model for young children.
Waterpark Attendant
1 Year 3 Months- Supervised daily operations, ensuring guest safety and satisfaction.
- Monitored pool areas for cleanliness to help maintain hygiene standards.
- Contributed to successful emergency response drills to demonstrate preparedness for real-life scenarios.
- Coordinated with lifeguards to ensure swift response to emergencies and incidents.
Host
8 Months- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed the reservation system to optimize seating arrangements during peak hours.
- Answered customers' phone calls ad addressed questions.
- Assisted servers by running food, bussing tables, and helping with tables.
Barista
9 Months- Prepared beverages following standardized recipes
- Managed cash register operations to process transactions accurately and efficiently.
- Provided exceptional customer service, fostering a welcoming atmosphere for customers
- Maintained cleanliness and organization to meet health and safety standards.
- Managed time effectively to balance responsibilities during busy periods.
Education
High School Diploma
- Honor Roll (2021-2025)
- National Honors Society (2023-2025)
- Roe Kappa Honors Society (2023-2025)
- French Honors Society (2021-2025)
- Math Honors Society (2023-2025)
- Art Honors Society (2023-2025)
- 4.24 GPA
Bachelor of Arts - Marketing And International Business
- Dean's Honors List (Fall Semester, 2025)
- Dean's Honors List (Spring Semester, 2026)
Skills
Customer service
Effective time management
Exceptional communication
Teamwork and collaboration
Strong work ethic
Hospitality and accommodation
Certification
American Red Cross Certification
Timeline
Waterpark Attendant
Wheaton Park Districk
05.2024 - 08.2025Read More
Host
Maypole Restaurant
05.2024 - 01.2025Read More
Host
Ditkas Grill
09.2023 - CurrentRead More
Barista
Back Alley Boba and Market
05.2022 - 02.2023Read More
Family Babysitter
Self Employed
01.2019 - CurrentRead More
University of San Diego
Bachelor of Arts from Marketing And International Business
Read More
Wheaton North High School
High School Diploma
Read More