Olivia Hatton
Sequim,WA
Summary
Highly motivated and detail oriented, I am always excited to learn new things and face new challenges. I manage my time well and appreciate opportunities to expand my skills. I excel in providing outstanding customer service to the public, other agencies, and my coworkers.
Overview
10
10
years of professional experience
Work History
Records Specialist
City Of Port Angeles
12.2021 - Current
- Acting as primary for Public Records Requests, adhering to the strict rules of the Washington State Public Records Act
- Primary backup for case entry, morning copying, disposition date entry, processing CPLs and Firearm Transfers, and front desk customer service
- Maintaining the Port Angeles Police Department's portion of the City website
- Updating and digitizing forms
- Assisting with large projects such as our WASPC Accreditation, multi-agency cases, and annual reports
Pencom 911 Dispatcher
City Of Port Angeles
05.2019 - 12.2021
- Call taking for both 911 calls and non-emergency calls
- Dispatching for 17 agencies including law enforcement, fire and medical
- Updating information in our records management system
- Entering, modifying, and clearing protection orders and warrants
- Balancing and prioritizing phone calls, radio traffic, and in person requests while maintaining excellent customer service
Server/Bartender
Applebee's
04.2016 - 05.2019
- Providing excellent customer service
- Greeting customers promptly
- Serving large groups, taking and entering orders accurately and determining the level of interaction desired
- Monitoring alcohol intake to prevent over-serving and to maintain a safe environment
- Ensuring food and drink were accurate, presentable and sent to the correct table
Advertisement Assistant
West Hawaii Today
06.2014 - 03.2016
- Supporting up to six advertisement specialists at a time
- Keeping strict deadlines
- Liaison between advertisement specialists, advertisement creators and customers
- Providing emotional and mental support to coworkers
- Handling repeat advertisements and campaigns for high profile clients such as Walmart
Education
High School Diploma -
Sequim High School
601 N Sequim Ave, Sequim, WA 9838206.2013
Skills
- Records Management Systems
- Microsoft Programs
- Data Entry
- Multitasking Abilities
- Understanding of filing systems
- Fingerprint collection
- Typing Speed
- Project Planning
- Calm Under Pressure
Timeline
Records Specialist
City Of Port Angeles
12.2021 - Current
Pencom 911 Dispatcher
City Of Port Angeles
05.2019 - 12.2021
Server/Bartender
Applebee's
04.2016 - 05.2019
Advertisement Assistant
West Hawaii Today
06.2014 - 03.2016
High School Diploma -
Sequim High School
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