Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Awards
Languages
Timeline
Generic

Olivia Hengel

Reisterstown,MD

Summary

Multifaceted professional with extensive experience in patient care, childcare, volunteering, customer service, business ownership, and scientific research. Passionate about healthcare, with a Bachelor’s in Biochemistry, extensive hands-on experience in clinical settings, and a strong background in leadership and business management. Seeking a clinical role to further enhance patient care experience before transitioning to medical school.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Scribe

Scribe America
02.2025 - Current
  • Document patient encounters, medical history, and physician assessments in real-time using EMR systems
  • Assist physicians with charting, coding, and medical documentation to improve workflow efficiency

Au Pair

Private Family
06.2024 - Current
  • Provided full-time childcare, emphasizing structure and emotional support
  • Created routines that parallel patient care responsibilities, such as hygiene and first aid

Founder & Owner

Splish Splash K9 Bath
01.2010 - Current
  • Built and managed a pet grooming business, demonstrating leadership, organization, and financial management
  • Developed marketing strategies that increased clientele and revenue
  • Demonstrated resilience, responsibility, and perseverance—qualities essential for success in the medical field

Barista

Starbucks
11.2023 - 02.2025
  • Excelled in a fast-paced environment, multitasking and providing excellent customer service

Lead Guide – Patient Consultation

Surterra Wellness
12.2021 - 05.2024
  • Conducted patient consultations, strengthening patient education and communication skills
  • Assisted with HIPAA-compliant documentation and ensured accurate medical record maintenance

Education

Bachelor of Science - Biochemistry

Arizona State University
05.2025

Associate of Arts (AA) -

Florida Atlantic University
05.2021

Skills

  • Comprehensive Patient Support
  • Proficient in Medical Terminology
  • HIPAA Compliance
  • Patient Care Coordination
  • Patient Information Collection
  • Research & Data Analysis
  • Effective Leadership
  • Business Management
  • Team Collaboration
  • Effective Communication
  • Fundamental Laboratory Techniques
  • Trilingual
  • Detail-oriented approach
  • Time management aptitude
  • Adaptability in Fast-paced environments

Certification

  • HIPAA Compliance Certification
  • Phlebotomy Technician Certification (In Progress)
  • CPR & First Aid Certified
  • Certified Medical Administrative Assistant (CMAA) (In Progress)
  • Florida Real Estate License (2018 – Present)

Volunteer Experience

  • Hospital Volunteer – Patient Care Unit
  • Vita Nova – Volunteer Outreach Program
  • Community Health Fair – Medical Assistance Volunteer
  • Furry Friends Adoption, Clinic & Ranch – Volunteer (Since 2010)
  • Tri County Humane Society – Volunteer (Since 2010)
  • Nutrition Club | Pre-Healthcare Club | Women in STEM

References

Available upon request.

Awards

  • Recipient of Arizona State University Full Tuition Coverage, 05/01/24
  • Recipient of FAU Academic Grant, 08/01/21
  • Top 3 Finalist at Max Planck Research Institute – Neuroscience Competition, 04/01/18
  • Employee of the Month – Surterra Wellness, 10/01/23

Languages

Spanish
Limited
German
Limited
English
Native/ Bilingual

Timeline

Medical Scribe

Scribe America
02.2025 - Current

Au Pair

Private Family
06.2024 - Current

Barista

Starbucks
11.2023 - 02.2025

Lead Guide – Patient Consultation

Surterra Wellness
12.2021 - 05.2024

Founder & Owner

Splish Splash K9 Bath
01.2010 - Current

Bachelor of Science - Biochemistry

Arizona State University

Associate of Arts (AA) -

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Olivia Hengel