Olivia Horn
Abilene,TX
Summary
Dynamic Scheduling Representative with a strong work ethic at Hendrick Clinic Bone and Joint, adept at appointment scheduling and enhancing customer service. Proven ability to improve patient satisfaction through effective communication and attention to detail, ensuring seamless operations and timely confirmations. Skilled in data entry and problem-solving, contributing to a positive clinic experience.
Developed in fast-paced, customer-focused environment, skilled in coordinating schedules, managing appointments, and resolving conflicts. Excels in communication and time management, ensuring efficient operations and high client satisfaction. Seeking to leverage these transferable skills in new field to drive productivity and enhance service delivery.
Overview
3
3
years of professional experience
Work History
Scheduling Representative
Hendrick Clinic Bone and Joint
Abilene, TX
06.2025 - Current
- Scheduled patient appointments using electronic health record systems to improve efficiency in daily operations.
- Communicated effectively with patients to gather information and confirm appointment details, enhancing overall patient experience.
- Coordinated with medical staff to ensure accurate scheduling and minimize conflicts in clinic availability.
- Assisted in managing patient inquiries, providing timely responses to enhance service quality and satisfaction.
- Maintained up-to-date knowledge of clinic services and physician availability to optimize scheduling processes.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
Line Cook
Grain Theory
Abilene, TX
06.2022 - 09.2025
- Prepared ingredients and ensured quality standards for meal preparation.
- Operated kitchen equipment safely and efficiently during busy service periods.
- Collaborated with team members to maintain cleanliness and organization in the kitchen.
- Monitored cooking times to ensure dishes met taste and visual standards.
- Adapted quickly to changing orders and prioritized tasks during peak hours.
- Supported training of new staff on kitchen procedures and safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Abilene High School
Abilene, TX05-2024
Skills
- Maintaining confidentiality
- Data entry proficiency
- Deadline management
- Appointment scheduling
- Calendar management
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management skills
- Effective multitasking
- Critical thinking
- Customer service and support
Timeline
Scheduling Representative
Hendrick Clinic Bone and Joint
06.2025 - Current
Line Cook
Grain Theory
06.2022 - 09.2025
High School Diploma -
Abilene High School