Olivia Howden
Hendersonville,TN
Summary
Dynamic and results-oriented professional with a proven track record at Indian Lake Swim and Tennis Club, excelling in customer service and team collaboration. Demonstrated ability to manage emergencies and improve service quality through effective multitasking and time management. Skilled in first aid and CPR, with a commitment to maintaining a safe and welcoming environment for guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Indian Lake Swim and Tennis Club
05.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Host/ Food Runner
Jonathans Grille
11.2023 - 02.2024
- Supported servers and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Delivered pick-up and curbside orders to guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Hendersonville High School
Hendersonville, TNSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Affiliations
Hendersonville Girls Varsity Soccer
Certification
CPR certification,
First Aid certification,
Certified Nursing Assistant license,
OSHA certification
Timeline
Host/ Food Runner
Jonathans Grille
11.2023 - 02.2024
Lifeguard
Indian Lake Swim and Tennis Club
05.2022 - Current
CPR certification,
First Aid certification,
Certified Nursing Assistant license,
OSHA certification
Hendersonville High School
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