Olivia Hughley
Washington,DC
Summary
Results-driven Assistant Property Manager with over six years of experience in property management. Skilled in training new hires, coordinating tenant communications, and maintaining high payment rates. Committed to enhancing tenant retention and ensuring compliance with regulations.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Saint Paul Senior Secondary School Baijainagar
District Heights, MD
08.2020 - Current
- Assisted in managing daily operations of property, ensuring compliance with regulations and policies.
- Coordinated tenant communications to address inquiries and resolve issues promptly.
- Maintained accurate records of lease agreements and property maintenance requests for efficient management.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Assistant Property Manager
Humphreys Management
Mount Rainier, MD
06.2017 - 08.2020
- Supported the preparation of property budgets, tracking expenses and optimizing resource allocation.
- Conducted regular property inspections, identifying maintenance needs and ensuring timely resolutions.
- Assisted in marketing efforts for vacant units, contributing to increased tenant engagement and satisfaction.
- Collaborated with vendors and contractors to ensure quality service delivery within budget constraints.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Assistant Property Manager
Bozzuto Management Company
Hyattsville, MD
03.2016 - 06.2017
- Developed strategies for enhancing tenant retention through community-building initiatives and events.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
Education
High School Diploma -
Dr. Henry A Wise Jr. High School
Upper Marlboro, MD05.2009
Skills
Administrative support
Strong communication skills
Property tours and inspections
Telephone and email etiquette
Relationship building and rapport
Leasing and sales
Unit inspection
Staff management
Property management
Payment collection
Onsite tours
Payment management
Rent collection
Housing regulations
Policy enforcement
Appointment scheduling
Showing and leasing of units
Cash management
Training and mentoring
Business development
Timeline
Assistant Property Manager
Saint Paul Senior Secondary School Baijainagar
08.2020 - Current
Assistant Property Manager
Humphreys Management
06.2017 - 08.2020
Assistant Property Manager
Bozzuto Management Company
03.2016 - 06.2017
High School Diploma -
Dr. Henry A Wise Jr. High School