Olivia Hunley
Charleston,WV
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
WVU Medicine
Charleston, WV
12.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Facilitated communication between Providers and patients
- Assisted with the completion of medical forms and records.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
Associate
Walmart
Nitro, West Virginia
12.2022 - 12.2023
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Answered store and merchandise questions and led customers to wanted items.
- Provided customer service support for inquiries, complaints, and returns.
Server
Edgewood Summit
Charleston, WV
03.2021 - 05.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
Education
Associate of Science - Radiology Technician
Bridgevalley Community And Technical College
South Charleston, WV05-2027
High School Diploma -
Sissonville High School
Charleston, WV05-2021
Skills
- Appointment Scheduling
- System updates
- Appointment confirmation
- Medical Billing
- Medical filing
- Recording histories
- Reception Management
Timeline
Patient Service Representative
WVU Medicine
12.2023 - Current
Associate
Walmart
12.2022 - 12.2023
Server
Edgewood Summit
03.2021 - 05.2023
Associate of Science - Radiology Technician
Bridgevalley Community And Technical College
High School Diploma -
Sissonville High School