Olivia Iberle
Wheaton,IL
Summary
Proven Server and Hostess at Ivy Restaurant, adept in Safe Food Handling and Guest Engagement, significantly enhancing dining experiences and sales. Expert in upselling and addressing food allergy concerns, fostering customer satisfaction and loyalty. Skillfully managed seating arrangements and resolved complaints, ensuring a seamless service flow.
Overview
3
3
years of professional experience
Work History
Server
Ivy Restaurant
01.2024 - 08.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with customers.
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Ivy Restaurant
01.2022 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Wheaton North High School
Wheaton, IL05.2024
Skills
- Safe Food Handling
- Food inspection
- Guest Engagement
- Daily specials memorization
Timeline
Server
Ivy Restaurant
01.2024 - 08.2024
Hostess
Ivy Restaurant
01.2022 - 08.2024
High School Diploma -
Wheaton North High School
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