Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Olivia Illi

Minneapolis,MN

Summary

With a degree in Communication, Media, and Rhetoric, mixed with my extensive knowledge in Customer Service, I bring a strong foundation of effective, thorough communication and strategic thinking to the table. However, my ability to understand and connect with others has allowed me to adapt; whether it be to the needs of a customer or colleague. With my professional background and my experience within the service industry, I would be a helpful asset to Razava and provide excellent support for both customer's and colleagues.

Overview

5
5
years of professional experience

Work History

Host

Bar La Grassa
Minneapolis, MN
01.2025 - Current
  • Warmly welcomes and greets all customers, creating a good first impression for the restaurant
  • Strategically manages guest reservations, seats guests and manages the wait list within a consistently busy environment
  • Assists customers with reservations and provides thorough information regarding cancellation policies, valet, our notification list, etc.

Assistant Manager

Corner Coffee
Minneapolis
09.2023 - Current
  • Independently manages a team of employees (i.e., schedules, training, workflow) and communicates directly to the General Manager
  • Enforces multiple systems to maintain high quality product and customer satisfaction
  • Was chosen to manage this new location and assisted in creating the comfortable, welcoming atmosphere for both customers and employees

General Assistant

Revel & Flourish
Minneapolis
01.2024 - 06.2024
  • Quickly learned new systems and took on the responsibility of monitoring the company inbox, the company schedule, and independently running all social media
  • Demonstrated flexibility and adaptability when handling unexpected tasks, ensuring deadlines were met
  • Assisted multiple people in different positions (i.e., warehouse, floral, event planning)

Wait Assistant

112 Eatery
Minneapolis
09.2021 - 06.2024
  • Demonstrated ability to work efficiently, and under pressure, by completing all tasks within an unpredictable and fast-paced environment
  • Adapted quickly to the fine dining atmosphere and gracefully built strong relationships within the tightly-knit community

Sales Administrator

Bluum
Saint Paul
07.2021 - 06.2023
  • Assisted with sales goals by creating quotes, processing orders, maintaining client relations and answering any inquiries in a timely manner
  • Collaborated with colleagues and external customers to ensure successful equipment integration; from initially processing orders to invoicing the customers

Customer Support Representative

Bremer Bank
Lake Elmo
02.2021 - 07.2021
  • Brought forth excellent customer service and problem-solving skills to achieve customer satisfaction
  • Utilized organization and multi-tasking skills to diagnose customer issues over the phone, using multiple systems at once, and provide solutions within the same call

Barista

Corner Coffee
Minneapolis
07.2020 - 02.2021
  • Worked independently behind the counter ensuring customer satisfaction with quick and precise skills to provide specialty coffee
  • Simultaneously maintained a well organized workspace and maintained a welcoming, friendly demeanor with customers

Education

Communication, Media and Rhetoric -

University of Minnesota
Morris
05.2020

Skills

  • Customer service
  • Communication Skills
  • Adaptability
  • Leadership Skills
  • Highly organized
  • Efficient
  • Detail-oriented

References

References available upon request.

Timeline

Host

Bar La Grassa
01.2025 - Current

General Assistant

Revel & Flourish
01.2024 - 06.2024

Assistant Manager

Corner Coffee
09.2023 - Current

Wait Assistant

112 Eatery
09.2021 - 06.2024

Sales Administrator

Bluum
07.2021 - 06.2023

Customer Support Representative

Bremer Bank
02.2021 - 07.2021

Barista

Corner Coffee
07.2020 - 02.2021

Communication, Media and Rhetoric -

University of Minnesota

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Olivia Illi