Olivia Jones
Clearwater,FL
Summary
Dedicated Medical Assistant with proven expertise in patient care and clinical documentation, honed at Fitz Tropics Family Care. Excelled in HIPAA compliance and fostering patient trust through exceptional communication. Demonstrated professionalism and phlebotomy proficiency, enhancing patient experience and clinic efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Fitz Tropics Family Care
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Crew Member
Dunkin Donuts & Baskin Robbins
12.2023 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Medical Behavior Assistant
Pinellas County School Board
07.2022 - 04.2023
- Supported the implementation of school-wide positive behavior support programs, contributing to a consistent and cohesive approach to student behavior management.
- Increased student engagement by utilizing positive reinforcement techniques and motivational strategies.
- Participated in ongoing professional development to stay current on best practices in behavior management and intervention strategies.
- Effectively communicated with parents and caregivers about student progress, concerns, and achievements related to behavior goals.
Education
Emergency Medical Services - Emergency Medicine
St. Petersburg College
Clearwater, FL05.2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Vital signs monitoring
- Clinical documentation
- Phlebotomy
- CPR
- Phlebotomy techniques
- Patient assessments
- Professionalism and ethics
Certification
EMT, Microsoft, CPR, First aid
Timeline
Medical Assistant
Fitz Tropics Family Care
08.2024 - Current
Crew Member
Dunkin Donuts & Baskin Robbins
12.2023 - 03.2024
Medical Behavior Assistant
Pinellas County School Board
07.2022 - 04.2023
EMT, Microsoft, CPR, First aid
Emergency Medical Services - Emergency Medicine
St. Petersburg College
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