Olivia Keathley
Danville,KY
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Cracker Barrel. Proven ability to enhance guest engagement and streamline operations, while effectively training new team members. Adept in cash handling and maintaining high satisfaction levels through efficient service and problem resolution.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrel
10.2025 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Managed multiple tables efficiently during peak hours to ensure timely service.
- Collaborated with kitchen staff to facilitate smooth order preparation and delivery.
- Demonstrated menu knowledge to assist guests with food and beverage selections.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Processed payments accurately using point-of-sale systems for guest transactions.
- Assisted in training new servers on best practices for service excellence.
- Resolved guest complaints effectively to maintain high satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crew Trainer
Mcdonalds
12.2023 - 04.2025
- Trained new crew members on operational procedures and customer service standards.
- Ensured adherence to food safety protocols and quality control measures during peak hours.
- Mentored team members to improve efficiency and productivity in fast-paced environment.
- Assisted management in onboarding processes, enhancing training materials for new hires.
- Streamlined training processes by implementing hands-on workshops for skill enhancement.
Education
High School Diploma -
Boyle County High School
Danville05.2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Cracker Barrel
10.2025 - Current
Crew Trainer
Mcdonalds
12.2023 - 04.2025
High School Diploma -
Boyle County High School