Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Kirchner

Allentown

Summary

Dynamic leader with proven expertise in customer engagement and team leadership, honed at PetSmart. Excelled in conflict resolution, ensuring superior customer experiences and fostering team adaptability. Demonstrated exceptional communication skills, both in managing teams and in building relationships with clients. Skilled in inventory management and customer service.

Overview

4
4
years of professional experience

Work History

Customer Engagement Leader

PetSmart
08.2021 - Current
  • Held a leadership position which included overseeing several team members in the areas of customer service and inventory management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
  • Cross-trained and backed up other customer service managers and new personnel.

Camp Counselor

South Whitehall Township
06.2021 - 08.2021
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Established lasting connections with camper's families through consistent communication regarding progress and achievements during their time at camp.
  • Talking and working with parents to resolve issues that arose at camp.

Education

Associate of Science - Health Sciences

Lehigh Carbon Community College
Schnecksville, PA

High School Diploma -

Parkland High School
Allentown, PA
06-2021

Skills

  • Customer service
  • Team leadership
  • Conflict resolution and mediation
  • Communication and interpersonal skills
  • Adaptability and flexibility

Timeline

Customer Engagement Leader

PetSmart
08.2021 - Current

Camp Counselor

South Whitehall Township
06.2021 - 08.2021

Associate of Science - Health Sciences

Lehigh Carbon Community College

High School Diploma -

Parkland High School

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Olivia Kirchner