Olivia Koehler
Vian
Summary
Experienced office representative with a recent background in billing and coding. Known for effective communication and problem-solving skills, successfully enhancing customer satisfaction and retention. Committed to delivering high-quality support and operational excellence.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Converting Machine Operator Crew Coordinator
Georgia Pacific
Muskogee
05.2017 - Current
- Monitored production lines to ensure adherence to efficiency and product quality standards.
- Assist in training new operators on the proper use of machinery.
- Monitored work performance to maintain high standards of safety and compliance.
- Resolved scheduling conflicts to enhance crew deployment efficiency.
- Supported management in conducting performance evaluations for team members.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Documented production data to support accurate reporting and analysis.
- Ensure compliance with all applicable health, safety regulations and standards.
- Document daily activities in computer systems as required.
Office Representative
State Farm
Muskogee
06.2015 - 09.2016
- Obtained license in Home and Auto Insurance at a state level.
- Cultivated strong relationships with clients, improving service satisfaction and retention.
- Resolved billing inquiries and payment issues promptly, enhancing customer satisfaction.
- Utilized company software to track customer interactions and update account information.
- Answered incoming calls and directed them to the appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Calculated premiums and established payment methods, effectively managing customer payments and issuing receipts.
Education
Medical Terminology -
Indian Capital Technology Center
Muskogee, OK01-2026
Medical Billing And Coding -
Indian Capital Technology Center
Muskogee, OK01-2026
National EMS Certification - Emergency Medical Responder
National Registry of Medical Technicians
Muskogee, OK04-2019
High School Diploma -
Vian High School
Vian, OK05-2009
Skills
- Billing and coding
- Claims processing
- Billing resolution
- Data documentation
- Software utilization
- Time management
- Detail-oriented
- Effective communication
Certification
Certified Professional Coder
Timeline
Converting Machine Operator Crew Coordinator
Georgia Pacific
05.2017 - Current
Office Representative
State Farm
06.2015 - 09.2016
Medical Terminology -
Indian Capital Technology Center
Medical Billing And Coding -
Indian Capital Technology Center
National EMS Certification - Emergency Medical Responder
National Registry of Medical Technicians
High School Diploma -
Vian High School