Olivia Koetz
Kennett Square,PA
Summary
Proven to excel in fast-paced environments, balanced multitasking, and communication to better guest experiences and ensure smooth service. Trained in front-of-house and support roles, significantly contributed to team efficiency and customer satisfaction, always ensured and put forth the best work, and focused on continuous improvement.
Overview
5
5
years of professional experience
Work History
Hostess
Sovana Bistro
Kennett Square, PA
07.2021 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Worked effectively in fast-paced environments
- Collaborated with kitchen staff to ensure accurate preparation of items for take-out orders
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Trained new staff members on the position
Busser
Sovana Bistro
Kennett Square, PA
07.2021 - Current
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success
- Trained new staff in bussing and running procedures
- Communicated efficiently with the kitchen about timing
Assistant Varsity Lacrosse Coach
Bayard Rustin High School
West Chester, PA
03.2024 - 05.2024
- Motivated players by setting high expectations while emphasizing positive reinforcement methods
- Evaluated individual player performances during games, providing constructive criticism when necessary
- Worked with head coaches to recognize the team's needs and a course of action to meet them
- Developed leadership skills while coaching younger players
Cashier
Barnard's Orchard
Kennett Square, PA
07.2019 - 12.2022
- Greeted customers entering the store and responded to their needs
- Built relationships with customers to encourage repeat business
- Stocked, tagged and displayed merchandise as required
Education
High School Diploma -
Unionville High School
Kennett Square, PA06-2023
Some College (No Degree) - Business Management
West Chester University of Pennsylvania
West Chester, PASkills
- Interactive communication skills
- Guest Engagement
- Effective Multitasking
- Customer Service
- Leadership Skills
- Detail Oriented
Timeline
Assistant Varsity Lacrosse Coach
Bayard Rustin High School
03.2024 - 05.2024
Hostess
Sovana Bistro
07.2021 - Current
Busser
Sovana Bistro
07.2021 - Current
Cashier
Barnard's Orchard
07.2019 - 12.2022
High School Diploma -
Unionville High School
Some College (No Degree) - Business Management
West Chester University of Pennsylvania
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