Olivia Krauss
Olivet,MI
Summary
Dynamic and highly reliable professional with extensive experience at Char Lanes, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept in cash register operations and maintaining high standards of cleanliness and organization in fast-paced environments.
Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in [Desired Position] role.
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
2
2
years of professional experience
Work History
Bartender
Char Lanes
12.2024 - Current
- Prepared and served beverages in a fast-paced environment to ensure customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted customers with drink selections, providing knowledge of menu items and specials.
- Handled cash transactions efficiently, ensuring accurate processing of payments.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Desk Manager
Char Lanes
12.2024 - Current
- Managed daily desk operations, ensuring efficient customer service and support.
- Coordinated scheduling and resource allocation for team members.
- Assisted in training new staff on company policies and procedures.
- Monitored inventory levels, facilitating timely reordering of supplies.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and returns while ensuring compliance with company policies.
- Collaborated with team members to improve service speed and accuracy during peak hours.
Cook
Char Lanes
12.2024 - Current
- Prepared and cooked meals following standardized recipes to ensure consistency and quality.
- Assisted in inventory management, monitoring stock levels for fresh ingredients and supplies.
- Maintained cleanliness and organization of kitchen equipment and workstations adhering to safety standards.
- Collaborated with team members to optimize workflow during busy service periods, enhancing efficiency.
- Trained new staff on food preparation techniques and kitchen protocols, fostering a cohesive team environment.
- Monitored food presentation and portion sizes to meet customer expectations and restaurant standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Cashier
Eaton Theater
05.2023 - 11.2024
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Managed inventory levels at checkout, ensuring stock availability for high-demand items.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints professionally, enhancing overall satisfaction and retention rates.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Heath Science
University of Olivet
Olivet, MI05-2028
No Degree - Health Sciences
Kellogg Community College
Battle Creek, MI05-2025
Olivet High School
Olivet, MI06-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Cash register operation
- Food service
- Patience and tolerance
Timeline
Bartender
Char Lanes
12.2024 - Current
Desk Manager
Char Lanes
12.2024 - Current
Cook
Char Lanes
12.2024 - Current
Cashier
Eaton Theater
05.2023 - 11.2024
Bachelor of Science - Heath Science
University of Olivet
No Degree - Health Sciences
Kellogg Community College
Olivet High School