Olivia Lauer
Gilbert,Arizona
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in relationship building and customer service. Skilled in upselling and resolving client concerns, I consistently achieved sales targets while fostering strong client relations. Enthusiastic and detail-oriented, I thrive in fast-paced environments, ensuring exceptional service and satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Home Depot
09.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Server/Busser
Buckle and Boots
11.2023 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Supervisor
Hume Lake Christian Camps Inc
05.2019 - 09.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Shema Christian School
Leona Valley, CA12.2017
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Thrives in fast paced environments
- Enthusiastic and friendly
Timeline
Server/Busser
Buckle and Boots
11.2023 - 09.2024
Sales Specialist
Home Depot
09.2022 - Current
Sales Supervisor
Hume Lake Christian Camps Inc
05.2019 - 09.2022
Shema Christian School