Olivia Lawson
Griffith,IN
Summary
Dedicated professional with strong leadership skills in retail and hospitality. Experienced in training new associates while ensuring exceptional customer service and maintaining a positive atmosphere. Committed to driving guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Store Associate
Varsity Sports Inc.
Griffith, Indiana
08.2020 - Current
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided product knowledge and recommendations to promote brand loyalty among customers.
- Resolved customer complaints promptly, improving customer satisfaction and upholding store reputation.
- Maintained store organization and cleanliness to enhance customer experience and safety.
- Collaborated with team members to restock merchandise and manage inventory, ensuring product availability for customers.
- Trained new associates on store policies and customer service standards, enhancing team readiness and service quality.
- Provided cash register operations and handled customer payments.
- Managed heat press machines to accurately decorate and print garments according to specifications.
- Prepared materials and garments for pressing according to specifications.
- Inspected finished products for quality and consistency before packaging.
- Monitored heat press settings to ensure proper temperature and pressure.
- Operated multi-head embroidery machines for diverse fabric applications.
- Set up machines for different embroidery designs and materials.
- Inspected finished products for quality and adherence to design specifications.
- Configured and operated embroidery machines to create high-quality embroidered products.
Guest Service Representative
Olympia Fields Country Club
Olympia Fields, Illinois
08.2023 - 08.2025
- Facilitated smooth guest check-ins and check-outs, ensuring a welcoming atmosphere.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Coordinated reservations for dining, events, and recreational activities to enhance guest experiences.
- Managed effective communication between guests and club departments to resolve inquiries promptly.
- Collaborated with team members to enhance overall guest experience.
- Assisted members with inquiries and provided information about club services.
- Handled payment processing and provided customers with receipts and proper bills and change.
Bartender
Olympia Fields Country Club
Olympia Fields, Illinois
08.2023 - 08.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat business.
- Managed bar inventory to maintain optimal stock levels, ensuring availability of popular items.
- Resolved customer complaints professionally, contributing to positive customer experiences and retention.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Trained new staff on bar procedures and company policies.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Ensured cleanliness and organization of the bar area at all times.
Education
High School Diploma -
Griffith High School
Griffith, IN06-2020
Skills
- Customer engagement
- Conflict resolution
- Communication skills
- Team leadership
- Inventory management
- Heat press operation
- Guest satisfaction
- Payment processing
- Training and mentoring
- Time management
- Returns and exchanges handling
- Upselling and cross-selling
- Reliability and responsibility
- Professional demeanor
Timeline
Guest Service Representative
Olympia Fields Country Club
08.2023 - 08.2025
Bartender
Olympia Fields Country Club
08.2023 - 08.2024
Store Associate
Varsity Sports Inc.
08.2020 - Current
High School Diploma -
Griffith High School