Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

OLIVIA LECOMTE

Fayetteville,GA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Team Manager, Customer Experience and Portal OperationsTeam Manager, Customer ExperienceCustomer Experience ManagerCustomer Success ManagerProduct Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Fayetteville, GA
Open to relocation: No

Important To Me

Work-life balanceCompany CultureWork from home option401k matchStock Options / Equity / Profit Sharing

Summary

Aspiring Product Manager with experience driving the development, launch, and enhancement of customer-facing technology solutions. Proven track record collaborating with cross-functional stakeholders to gather requirements, prioritize enhancements, improve operational workflows, and support successful product implementations. Experienced in SaaS platforms, API integrations, user acceptance testing, process automation, and customer-focused problem solving, with a strong ability to bridge business needs and technical execution.

Overview

12
12
years of professional experience

Work History

Team Manager, Customer Experience and Portal Operations

Mspark Media
03.2023 - Current
  • Lead a team of Customer Experience Managers and Platform Operations Specialists who worked cross-functionally to deliver advertising and marketing technology solutions, ensuring successful execution of products and campaigns.
  • Partner with clients and stakeholders to gather feedback, identify pain points, and translate needs into product enhancements and workflow improvements.
  • Collaborated with IT teams and vendors to define business requirements, prioritize enhancements, and support new advertising product launches.
  • Served as primary liaison among stakeholders, balancing customer needs with operational requirements while managing risks and dependencies.
  • Supported product roadmap initiatives by evaluating customer requests and recommending enhancements that improved scalability and efficiency.
  • Led user acceptance testing (UAT) and quality assurance for new products, ensuring readiness for deployment and successful adoption.
  • Coordinated go-to-market activities for product launches, including training, documentation, and ongoing stakeholder support.
  • Developed operational processes using SharePoint and CRM platforms to enhance execution efficiency.

Team Manager, Customer Experience

Mspark Media
06.2020 - 03.2023
  • Led customer experience team for high-volume marketing programs, ensuring consistent service delivery across initiatives.
  • Collaborated with sales, creative operations, IT, and client-facing teams to streamline workflows and enhance communication.
  • Identified operational challenges and partnered with technology teams to implement process improvements for increased efficiency.
  • Worked with cross-functional stakeholders to resolve customer issues and improve service processes in a fast-paced environment.
  • Supported automation of order management and campaign fulfillment workflows to boost operational accuracy and speed.

Customer Experience Manager

Mspark Media
08.2014 - 06.2020
  • Served as primary liaison among clients, sales teams, creative, and strategic teams to ensure successful campaign execution.
  • Collaborated with cross-functional teams to resolve project issues and maintain high levels of customer satisfaction.
  • Handled client escalations, balancing business objectives with customer needs and fostering strong stakeholder relationships.
  • Managed portfolio of 90+ client accounts, coordinating print and digital advertising campaigns from concept to completion.
  • Led onboarding efforts for new clients, establishing project expectations and ensuring seamless implementation.
  • Oversaw project schedules, campaign requirements, and creative approvals while consistently meeting deadlines.
  • Reviewed and approved creative assets, advertisements, and campaign materials for compliance with brand guidelines and production standards.
  • Supported process improvement initiatives that improved operational efficiency and enhanced customer experience outcomes.

Education

Master of Arts -

Texas State University
San Marcos, TX
05-2012

Bachelor of Arts -

Georgia College & State University
Milledgeville, GA
05-2010

Skills

  • Customer service excellence
  • Cross-functional collaboration
  • Project management expertise
  • Print and digital marketing
  • Agile marketing strategies
  • Creative and strategic planning
  • Vendor management
  • Mondaycom proficiency
  • SharePoint utilization
  • Project coordination
  • Adaptability and flexibility
  • Effective communication

Timeline

Team Manager, Customer Experience and Portal Operations

Mspark Media
03.2023 - Current

Team Manager, Customer Experience

Mspark Media
06.2020 - 03.2023

Customer Experience Manager

Mspark Media
08.2014 - 06.2020

Master of Arts -

Texas State University

Bachelor of Arts -

Georgia College & State University

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OLIVIA LECOMTE