Summary
Overview
Work History
Education
Skills
Professional references
Timeline
Receptionist
Olivia Lerner

Olivia Lerner

Centennial,CO

Summary

Highly-motivated employee with desire to take on new challenges. 10 years of bartending and serving experience in high volume settings. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versed in mainintaining liquor stock as well as bar cleanliness; while giving every customer a memorable experience, and maintaining regular clientele with authentic and genuine hospitality.

Overview

11
11
years of professional experience

Work History

Bartender

Bookmakers Bar and Grill
Aurora, CO
08.2022 - 02.2024
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Team Lead

Nespresso
Lone Tree, CO
02.2020 - 06.2022
  • Protected store assets and facilities by complying with company policies and procedures.
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted guests with pleasant smile and superior customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Developed knowledge of Nespresso coffees including growing practices and flavor profiles.
  • Maintained highest standards of conduct and service to support company reputation.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.

Hairstylist

Self Employed
Centennial, CO
11.2015 - 04.2018
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Introduced state-of-the-art techniques to color and treat hair.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.

Bartender

Royal Hilltop
Aurora, CO
08.2013 - 06.2015
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Made product recommendations to customers based on preference, food pairings and special promotions.

Education

Cosmetology Lisence - Cosmetology

Xenon International Academy III, Inc.
Aurora, CO
11.2013

Skills

  • ServSafe food protection management certified
  • Active listener
  • Solid problem solver
  • Engaging personality
  • Wine and Liquor Expertise
  • Organizational Ability
  • Inventory
  • Multitasking master
  • POS system operation expert
  • High-volume dining
  • Safe food handling
  • Service prioritization

Professional references

Alyssa Needham-Manager at Bookmakers bar and grill- (720)404-1315

Drew Packham- Fellow bartender at Bookmakers bar and grill- (303)520-2580

Christie Aveheim- Former store manager for nespresso and current regional manager for nespresso- (332)205-0117

Timeline

Bartender

Bookmakers Bar and Grill
08.2022 - 02.2024

Team Lead

Nespresso
02.2020 - 06.2022

Hairstylist

Self Employed
11.2015 - 04.2018

Bartender

Royal Hilltop
08.2013 - 06.2015

Cosmetology Lisence - Cosmetology

Xenon International Academy III, Inc.

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Olivia Lerner