Olivia Lopez
Shelby Township ,MI
Summary
Dynamic professional with a proven track record at Quicken Loans, excelling in customer service and relationship building. Skilled in office administration and data entry, I enhance client satisfaction through effective communication and problem-solving. Committed to delivering outstanding results, I thrive in fast-paced environments while maintaining organizational excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Technical Group Inc
03.2018 - 04.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Mortgage Loan Officer
Quicken Loans
01.2016 - 04.2018
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Waitress
Starters Bar and Grill
03.2011 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Schoolcraft College
Livonia, MISkills
- Customer service
- Clear oral/written communication
- Organizational skills
- Relationship building
- Office administration
- Data entry
Timeline
Office Manager
Technical Group Inc
03.2018 - 04.2021
Mortgage Loan Officer
Quicken Loans
01.2016 - 04.2018
Waitress
Starters Bar and Grill
03.2011 - 01.2015
Schoolcraft College