Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Olivia Lukaszewski

Manitowoc,Wisconsin

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Looking forward to building a career in the service industry after all the long and hard years of dedication in the field. Also hoping to grow the company for future leaders like me to see oppurtunity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Dina Mias
Florence, WI
01.2018 - 12.2021
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server

IHOP
Greenbay, WI
01.2021 - 07.2021
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Server

texas roadhouse
Greenbay, WI
10.2020 - 02.2021
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Prepared drinks according to standard recipes.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Sales Floor Associate

Kwik Trip
Manitowoc, WI
01.2018 - 01.2019
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
  • Adhered to all company procedures when handling sensitive data such as credit card information.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Conducted periodic price checks for competitive pricing accuracy on the sales floor.
  • Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
  • Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.

Sandwhich Artist

SUBWAY®Restaurants
Florence, WI
01.2018 - 11.2018
  • Upsold additional items to increase store profits.
  • Stocked shelves with products and supplies.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Operated cash registers to process payments from customers.
  • Provided excellent customer service by addressing inquiries promptly and professionally.

Education

High School Diploma -

IMSD
Iron Mountain
05-2019

Skills

  • Food Running
  • Safe Food Handling
  • Beverage Preparation
  • Table Bussing
  • Guest Engagement
  • Order Management
  • Table Setting
  • Ordering Procedures
  • Sales Techniques
  • Bilingual english and some spanish
  • Data Entry
  • Conflict Resolution
  • First Aid/CPR
  • Hiring and developing
  • Hiring Requirements
  • Employee Mentoring
  • Schedule Coordination
  • Sales experience
  • Cash Handling

Affiliations

  • i love working
  • i love my family
  • i can out-fish you

Languages

English
Professional
spanish
Limited

Certification

  • Illinois Basset
  • Wisconsin L2s
  • Wisconsin Bartending license
  • Cpr Certified
  • Hiring certified

References

References available upon request.

Timeline

Server

IHOP
01.2021 - 07.2021

Server

texas roadhouse
10.2020 - 02.2021

Server

Dina Mias
01.2018 - 12.2021

Sales Floor Associate

Kwik Trip
01.2018 - 01.2019

Sandwhich Artist

SUBWAY®Restaurants
01.2018 - 11.2018

High School Diploma -

IMSD

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Olivia Lukaszewski