Olivia Madore
Kennebunkport,ME
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nanny
Josh and Jessica Cobb
11.2022 - 09.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Built positive and nurturing environments to support child social and emotional growth.
- Established and maintained safe play environment for children.
- Started caring for their newborn at 6 weeks old.
- Assisted with light housekeeping duties.
- Monitored schedule to maintain sleeping, eating, and play schedules for child.
Nanny
Jonathan and Maggie Wentworth
06.2021 - 06.2023
- Prepared meals and snacks for twin five month old babies based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Assisted with housekeeping duties including dishes, laundry, and organized playroom by picking up toys and books.
Varsity Women's Field Hockey Assistant Coach
Thornton Academy
08.2022 - 11.2022
- Supported school and athletic department's philosophy and mission statement using effective communication, active leadership and critical thinking skills.
- Worked closely with athletes one-on-one to help improve game-related skills.
- Ran effective practice drills to increase endurance and boost skills in athletes.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Promoted good sportsmanship with competing teams on- and off-field.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to student athletes to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
Medical Receptionist
ConvenientMD
12.2020 - 06.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted patients in s posititive and helpful manner to provide information and answer questions.
- Coordinated patient scheduling, check-in, and check-out.
- Used computer system to check insurance, demographic information, maintained patient chart accurate and created new charts for new patients.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients, scanned identification and insurance cards for insurance co‐pays and prescription charges.
- Invoiced patients accurately in line with charging guidelines.
- Managed multi-line phone system, transcribed phone messages and relayed to appropriate personnel.
- Performed clerical duties such as copying, scanning and faxing forms, reports, and documents.
- Completed patient referrals to other medical specialists.
- Maintained various logs of daily activities including patient count, workers compensation, occupational health, financial transactions, and reconciliation report.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning by Covid-19 protocols.
Team Leader
Examity
04.2020 - 05.2020
- Managed 25 proctors responsible for monitoring students taking online exams.
- Provided instruction, a schedule, guidance, and support to team members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated with other team managers through Zoom every day.
- Proficient in using Microsoft Office, Slack, and Zoom.
Substitute Teacher
RSU 21
09.2020 - 06.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Provided instruction for students K-5 in core subject areas.
Driver's Assistant
UPS
11.2019 - 12.2019
- Preformed with friendliness and professionalism.
- Delivered packages to customers up to 50 pounds.
Varsity Field Hockey Head Coach
South Portland High School
06.2018 - 06.2019
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to students to help reach goals.
- Provided athletes with off season training schedule.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased overall team proficiency by using educational drills and activities.
- Promoted good sportsmanship with competing teams on- and off-field.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Organized and coached youth league for grades K-2 and 3-6
Nanny
Tim and Caitlin Yee
10.2018 - 08.2019
- Monitored schedules to maintain sleeping, eating, and school schedules for three-year-old child.
- Supported child in play activities, meals, and snacks, hygiene and socialization.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Built positive and nurturing environments to support child social and emotional growth.
- Transported child to and from daycare and extra-curricular activities.
Nanny
Derek and Katie Bunch
08.2018 - 08.2019
- Established and maintained safe play environment for children.
- Provided developmentally appropriate activities for children.
- Played games, worked on puzzles, read books, did sensory and outdoor activities with child.
- Transported child to activities including going to the playground, library, aquarium, and children's museum.
- Prepared meals and snacks for children based on dietary guidelines.
Varsity Women's Lacrosse Assistant Coach
South Portland High School
03.2018 - 06.2018
- Remained composed when communicating with others throughout heated game moments.
- Supported school and athletic department's philosophy and mission statement using effective communication, active leadership and critical thinking skills.
- Worked closely with athletes one-on-one to help improve game-related skills.
- Ran effective practice drills to increase endurance and boost skills in athletes.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Promoted good sportsmanship with competing teams on- and off-field.
Varsity Women's Lacrosse Assistant Coach
Biddeford High School
04.2017 - 06.2017
- Collaborated with head coach to determine player lineups and positioning.
- Worked closely with athletes one-on-one to help improve game-related skills.
- Remained composed when communicating with others throughout heated game moments.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
Receptionist Administrator
Weirs Buick GMC
05.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Completed administrative tasks for service department and purchase orders for gas slips
Sales Representative
Vector Marketing
05.2015 - 08.2016
- Organized weekly schedules of events and appointments with clients
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed personal bonds with the clients and delivered engaging sales presentations to convey product benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Received two awards by accomplishing personal set goals, and reached multiple company set goals
- Attended multiple sales and marketing conferences.
- Total sales for the summer were over $15,000
- Inducted into Vector Marketing Corporation The President's club.
Intern
Carlisle Academy Integrative Equine Therapy & Sports
04.2016 - 06.2016
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Observed therapists and trainers during sessions.
- Learned skills and gained experience working with people who have disabilities.
Bartender/Lead Waitress
Iron Tails Saloon
05.2015 - 08.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Applied Social And Cultural Studies, Health, Medicine, Society, Environmental Studies
University of New England
05.2018
Study Abroad Semester - International Center of Sustainable Development
Universidad Latina
San Jose, Costa Rica04.2017
Skills
- Customer Service and Assistance
- Creativity and Adaptability
- Teamwork and Collaboration
- Self-Motivated
- Problem-Solving
- Cultural Awareness
- Compassion and Empathy
- Child Development Expertise
- Verbal and Written Communication
- Social Media Platforms
- Schedule Management
Certification
- CPR, 2022
- Fluid Yoga Teacher
Timeline
Nanny
Josh and Jessica Cobb
11.2022 - 09.2023
Varsity Women's Field Hockey Assistant Coach
Thornton Academy
08.2022 - 11.2022
Nanny
Jonathan and Maggie Wentworth
06.2021 - 06.2023
Medical Receptionist
ConvenientMD
12.2020 - 06.2021
Substitute Teacher
RSU 21
09.2020 - 06.2022
Team Leader
Examity
04.2020 - 05.2020
Driver's Assistant
UPS
11.2019 - 12.2019
Nanny
Tim and Caitlin Yee
10.2018 - 08.2019
Nanny
Derek and Katie Bunch
08.2018 - 08.2019
Varsity Field Hockey Head Coach
South Portland High School
06.2018 - 06.2019
Varsity Women's Lacrosse Assistant Coach
South Portland High School
03.2018 - 06.2018
Receptionist Administrator
Weirs Buick GMC
05.2017 - 08.2017
Varsity Women's Lacrosse Assistant Coach
Biddeford High School
04.2017 - 06.2017
Intern
Carlisle Academy Integrative Equine Therapy & Sports
04.2016 - 06.2016
Sales Representative
Vector Marketing
05.2015 - 08.2016
Bartender/Lead Waitress
Iron Tails Saloon
05.2015 - 08.2020
Bachelor of Arts - Applied Social And Cultural Studies, Health, Medicine, Society, Environmental Studies
University of New England
Study Abroad Semester - International Center of Sustainable Development
Universidad Latina
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