Olivia Malicoat
Manhattan
Summary
Dynamic server with a strong work ethic and exceptional multitasking abilities, honed at Carlos O'Kelly's. Recognized for improving workflow efficiency and fostering positive customer relationships. Skilled in upselling techniques and maintaining a calm demeanor under pressure, ensuring memorable dining experiences while adhering to health and safety standards.
Overview
5
5
years of professional experience
Work History
Server
Carlos O'Kelly's
08.2025 - Current
- Delivered exceptional customer service, ensuring positive dining experiences and prompt resolution of issues.
- Managed order accuracy by efficiently processing and serving food and beverages.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on company policies and service techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Fizz Burgers & Bottles
09.2022 - Current
- Implemented suggestions that improved workflow efficiency and reduced wait times.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lifeguard
City of Wichita Falls Parks and Recreation
05.2021 - 09.2023
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded promptly to emergencies, performing first aid and CPR as necessary.
- Conducted regular inspections of facilities and equipment for maintenance needs.
- Developed and implemented safety drills for staff and patrons.
- Fostered positive relationships with patrons to promote a safe environment.
- Monitored safety of guests in and around swimming pool.
Interpreter
Sedgwick County Zoo
05.2022 - 08.2023
- Provided clear and accurate interpretation services for diverse audiences during educational programs.
- Collaborated with staff to enhance visitor engagement through effective communication strategies.
- Trained new interpreters on best practices for audience interaction and content delivery.
- Coordinated with animal care teams to ensure accurate information dissemination regarding species conservation efforts.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
Education
Bachelor of Science - Political Science
Kansas State University
Manhattan05-2028
High School Diploma -
Wichita Heights High School
Wichita, KS05-2024
Skills
- Strong work ethic
- Memory retention
- Team collaboration
- Task prioritization
- Upselling techniques
- Calm demeanor
- Positive and professional
- High energy and stamina
Timeline
Server
Carlos O'Kelly's
08.2025 - Current
Server
Fizz Burgers & Bottles
09.2022 - Current
Interpreter
Sedgwick County Zoo
05.2022 - 08.2023
Lifeguard
City of Wichita Falls Parks and Recreation
05.2021 - 09.2023
Bachelor of Science - Political Science
Kansas State University
High School Diploma -
Wichita Heights High School