Olivia Mancera
Delavan,WI
Summary
Knowledgeable Serving with strong foundation in training in high-paced restaurant environments. Experienced with managing tables and providing top-notch service to guests. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Magpies Den and Pen
Lake Geneva, WI
06.2023 - Current
- Provided exceptional customer service to enhance guest satisfaction and foster repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
Receptionist
H&r Block
Delavan, WI
01.2023 - 04.2023
- Internship for high school
- Greeted clients and managed front desk operations to ensure smooth workflow.
- Scheduled appointments using internal software to optimize client service efficiency.
- Answered phone inquiries, providing accurate information on services and assisting client needs.
- Processed client documents and payments with attention to detail for financial accuracy.
Associate
Walmart
Delavan, WI
03.2022 - 04.2023
- Maintained organized merchandise displays, contributing to effective visual merchandising standards.
- Trained new associates on store policies, customer service techniques, and operational procedures.
Team Associate
HomeGoods
Lake Geneva, WI
09.2021 - 03.2022
- Assisted in maintaining store presentation standards and ensuring merchandise was appropriately stocked.
- Maintained cleanliness and organization of sales floor, enhancing overall shopping environment for customers.
- Developed strategies for effectively selling reward credit cards, focusing on customer benefits and program features.
Education
Bachelor of Science - Marketing
University of Wisconsin, Whitewater
Whitewater, WI05-2027
Associate of Science - Marketing
Gateway Technical College
Kenosha, WI05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Marketing-Sales Certificate - May 15 2025 (Gateway Technical College)
Timeline
Server
Magpies Den and Pen
06.2023 - Current
Receptionist
H&r Block
01.2023 - 04.2023
Associate
Walmart
03.2022 - 04.2023
Team Associate
HomeGoods
09.2021 - 03.2022
Bachelor of Science - Marketing
University of Wisconsin, Whitewater
Associate of Science - Marketing
Gateway Technical College