Olivia Mandato
Minerva,OH
Summary
Extensive customer service experience at Starbucks and Your Pizza Shop. Proven ability to enhance customer satisfaction through effective conflict resolution and active listening. Skilled in menu memorization and consistently driving sales and working well as a team. Exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Lead Barista
Starbucks, Barista
08.2024 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Pizza Manager
Your Pizza Shop
04.2021 - 08.2024
- Developed and implemented strategies to increase sales and profitability.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers and reconciled transactions.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
BBA - Business Management
Kent State University
Kent, OH12-2027
High School Diploma -
Minerva High School
Minerva, OH05-2024
Skills
- Food service
- Safe food handling
- Menu memorization
- POS system operation
- Team management
- Health code compliance
- Order taking
- Conflict handling
- Multitasking ability
- Reliability
- Active listening
- Attention to detail
Timeline
Lead Barista
Starbucks, Barista
08.2024 - Current
Pizza Manager
Your Pizza Shop
04.2021 - 08.2024
BBA - Business Management
Kent State University
High School Diploma -
Minerva High School
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