Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Mangone

Scottsdale,AZ

Summary

Healthcare professional with more than 7 years of experience interacting with customers, pursing retail opportunities and athletic wear. Skilled at facilitating positive end to end guest experience. Strong ability to communicate technical specifications while educating and connecting with the guests about athletic pursuits.

Overview

6
6
years of professional experience

Work History

Phlebotomist Technician

Intermountain Healthcare
08.2018 - 06.2023

● Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

● Experienced in pediatrics ( PKU cards, venipuncture, and capillary) Able to draw from arterial lines and through PIVO's

● Two years team lead experience in mentoring/training new hires and assisting my coworkers in difficult draws or questions

● How to navigate throughout SunQuest and ICentra

● Accurately labeled vacutainer tubes with patient name,date and time of collection.

● Able to talk to patients to ease their anxiety and optimize cooperation

● Responses to all codes

● Five Years of proficient blood collection in all ICU's

Behavior Health Technician

Intermountain Healthcare
06.2023 - 03.2024

● Improved patient outcomes by implementing evidence-based behavioral modification techniques.

● Enhanced the quality of care for patients with autism spectrum disorders through the development and implementation of tailored treatment plans.

● Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.

● Collaborated with interdisciplinary teams to create comprehensive and individualized care plans for each patient.

● Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.

● Mentored new Behavior Health Technicians, sharing knowledge and expertise while ensuring adherence to established protocols and procedures.

● Conducted client rounds to check on residents.

● Searched resident belongings prior to and during stays.

Education

Nursing

Westminster College
Salt Lake City, UT

GED -

Salt Lake Community College
Salt Lake City, UT
04.2018

Skills

  • Goal-Oriented
  • Consumer Driven
  • Self-Aware
  • Relationship Builder
  • Positive Mindset
  • Enthusiastic Commutator

Timeline

Behavior Health Technician

Intermountain Healthcare
06.2023 - 03.2024

Phlebotomist Technician

Intermountain Healthcare
08.2018 - 06.2023

Nursing

Westminster College

GED -

Salt Lake Community College
Olivia Mangone