Olivia Marsh
Niagara Falls,NY
Summary
Dedicated and empathetic Medical Assistant with experience in direct patient care and medical office management. Committed to achieving highest level of patient satisfaction while adhering to regulatory and practice standards. Cultivates trust with excellent communication skills. Highly-motivated, adaptable, and able to work effectively unsupervised. Experienced in fast-paced environments and thrives under pressure. Recent graduate with strong research, technical, and problem-solving skills. Detail-oriented and quick learner.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Northern Allergy & Asthma
Niagara Falls, NY
10.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Provided patient education on the effects of allergies and how to avoid triggers.
- Instructed patients on proper use of inhalers and other medication delivery systems.
- Conducted allergy skin tests and interpreted results to diagnose allergic reactions.
- Monitored and maintained inventory of biologics supplies and materials.
Medical Assistant
General Physicians Endocrinology
Williamsville, NY
03.2023 - 10.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant
amherst medical associates
Amherst, NY
12.2022 - 02.2023
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patient examinations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Medical Assistant
lewiston vision center
Lewiston, NY
03.2022 - 10.2022
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Measured patients' visual acuity, depth perception, color vision, peripheral vision and eye muscle coordination.
- Ordered optical supplies, maintained inventory levels and restocked shelves as needed.
- Cleaned and sterilized instruments used during exams or procedures according to established protocols.
Medical Assistant
Fichte, Endl & Elmer
Amherst, NY
07.2021 - 11.2021
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
Education
High School Diploma -
Niagara Wheatfield High School
Sanborn, NY06-2021
Skills
- HIPAA Compliance
- Patient-focused care
- Inventory Management
- Patient Flow Management
- Patient Scheduling
- Payment Collection
- Medical Terminology
- Sterile technique
- Vital sign monitors
- Medical Equipment Operation
- Restocking lab supplies
- Understands mobility assistance needs
- Food allergy management
- Psychiatric and Mental Health Care
- Relationship Building
Affiliations
- I am a mother & a fiance to the most wonderful people in the world.
- I have a huge love for animals. I have 4 dogs & a cat that i take care of.
- I absolutely adore nature & traveling. My family & i try to travel whenever we get the chance.
Timeline
Medical Assistant
Northern Allergy & Asthma
10.2023 - Current
Medical Assistant
General Physicians Endocrinology
03.2023 - 10.2023
Medical Assistant
amherst medical associates
12.2022 - 02.2023
Medical Assistant
lewiston vision center
03.2022 - 10.2022
Medical Assistant
Fichte, Endl & Elmer
07.2021 - 11.2021
High School Diploma -
Niagara Wheatfield High School
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