Olivia Martin
Woodside,NY
Summary
Experienced service professional with a decade of international expertise in luxury fashion, restaurants, and client services. Demonstrates strong guest engagement through attention to detail, proactive needs anticipation, and effective problem-solving. Committed to fostering positive interactions and ensuring seamless service delivery.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
Rawle Orthodontics
Orlando, Florida
10.2024 - 08.2026
- Optimized complex, high-volume schedule to meet real-time changes and urgent operational priorities.
- Identified and implemented improvements to scheduling processes, enhancing accuracy and organization.
- Trained new team members on scheduling systems and workflow standards to ensure team alignment.
Remote Client Services Professional
Inktel Contact Center Solutions
Orlando, Florida
06.2023 - 09.2024
- Achieved a 4.9/5.0 customer satisfaction rating through consistent dedication to client needs.
- Delivered high-volume client support for private and public-sector organizations, effectively addressing inquiries and service concerns to enhance client satisfaction.
- Handled challenging and sensitive client situations, resolving concerns to ensure positive service experiences.
Fashion Model
Model Network
New York, New York
01.2013 - 05.2023
- Represented leading luxury brands including Coach, Hermes, Tiffany & Co, Harry Winston, Tom Ford, and Chanel, and runway work for Paris, Milan, New York, and Tokyo fashion week.
- Cultivated a decade-long international career across major fashion markets in the United States, Europe, and Asia.
- Gained recognition on the cover of ELLE magazine and featured in Vogue and Harper's Bazaar magazines.
- Worked personally for Her Royal Highness Princess Sirivannavari Nariratana Rajakanya, Crown Princess of Thailand.
Server
Olive Garden
Orlando, Florida
07.2022 - 03.2023
- Consistently maintained the #1 customer survey rating of all servers in the restaurant.
- Provided attentive, efficient service across multiple tables, prioritizing guest satisfaction amidst competing demands.
- Addressed guest concerns promptly and professionally, collaborating with front- and back-of-house teams to ensure seamless dining experience.
Host
Ci Siamo
New York, New York
12.2021 - 06.2022
- Greeted arriving guests as the first point of contact, ensuring each interaction set a welcoming tone for the dining experience.
- Managed the guest journey through Resy, including reservations, seating, table status, guest notes, special occasions, preferences, and VIP information to support thoughtful, individualized service.
- Researched VIP and notable guests and coordinated relevant details with the team, helping anticipate preferences and create memorable experiences for special occasions and events.
- Implemented hospitality principles from Danny Meyer’s Setting the Table, focusing on thoughtful anticipation, attention to detail, and genuine human connection to enhance customer service.
- Supported the front-of-house team during service by resetting and clearing tables, polishing and restocking dishes, and assisting with operational tasks.
Education
Associate of Arts - General Studies
Lake Sumter State College
Leesburg, FL05-2018
Skills
- Schedule optimization
- Reservation & Seating Management
- Guest resolution
- Guest relations
- Client communication
- Resy
- Food Safety & Sanitation
- Team Support
- Guest insights
Timeline
Scheduling Coordinator
Rawle Orthodontics
10.2024 - 08.2026
Remote Client Services Professional
Inktel Contact Center Solutions
06.2023 - 09.2024
Server
Olive Garden
07.2022 - 03.2023
Host
Ci Siamo
12.2021 - 06.2022
Fashion Model
Model Network
01.2013 - 05.2023
Associate of Arts - General Studies
Lake Sumter State College