Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Olivia Martinez

Olivia Martinez

Ann Arbor

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable guest experiences. Proven ability to engage guests and manage high-pressure situations while maintaining professionalism. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive atmosphere and ensure guest satisfaction.

Overview

2
2
years of professional experience

Work History

Server

Hilliards Corner Lounge
02.2025 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Ice Cream Server

Fantasy Twirl
04.2023 - 09.2024
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.

Education

Biology

University of Michigan
Ann Arbor, MI
04-2029

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Task prioritization
  • Positive and professional
  • Warm and friendly
  • Public engagement

Accomplishments

    Valedictorian of my High School. 6 AP courses. Cheer Captain in High School. Participated in a research project about the effects of social media on body image for teens.

Timeline

Server

Hilliards Corner Lounge
02.2025 - 08.2025

Ice Cream Server

Fantasy Twirl
04.2023 - 09.2024

Biology

University of Michigan