Olivia Mathon
Smithtown,New York
Summary
Dynamic professional with extensive experience in customer service and emergency care, notably as Head Bartender at The Park Lounge and EMT-Basic at Commack Volunteer Ambulance. Excelled in staff training, supervision, and maintaining alcohol safety, alongside strong communication skills. Proven track record of enhancing customer loyalty and team performance, with a flair for resolving conflicts and managing high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Bartender
The Park Lounge
01.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
EMT-Basic
Commack Volunteer Ambulance
10.2022 - 06.2024
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Bartender
Bahama Breeze Island Grille
05.2021 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Shift Manager
The Greene Turtle Sports Bar & Grille
09.2018 - 05.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Wedding Photographer
Lana Rowe Photography
04.2018 - 09.2020
- Provided exceptional customer service throughout the entire planning process, from initial consultation to final product delivery.
- Developed customized photography packages tailored to meet the unique requirements of each couple.
- Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding photography.
- Delivered high-quality edited images for clients, showcasing their special day through a personalized photo album.
Student Photojournalist
Carolyn James Publishers
04.2018 - 03.2020
- Collaborated with journalists to develop cohesive visual narratives that complemented written articles and enriched overall story content.
- Maintained professional standards while working under tight deadlines, ensuring timely delivery of captivating images for publication.
- Enhanced team collaboration by proactively sharing resources, contacts, and ideas with colleagues to support the development of compelling visual stories.
- Increased engagement on social media platforms by sharing thought-provoking images that resonated with followers and sparked conversation.
Education
Bachelor of Science - Nursing
Molloy University
Rockville Centre, NY05-2025
No Degree - Health Sciences
SUNY, Farmingdale
Farmingdale, NY06-2023
No Degree - Emergency Medicine Technician
Suffolk County EMT Credentialing Course
Eaton's Neck, NY06-2023
Bachelor of Science - Photojournalism
Saint John's University
Queens, NY01-2022
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- POS System proficiency
- Strong Communication Skills
Certification
- SafeServe Manager Certification – National Restaurant Association.
- EMT Credentialing Course, Suffolk County EMS, 2023, 06
- CRCE American Lung Association 2024, 06
- Mandated Reporter Training, NYS Office of Children and Family Services, 2024, 07
Timeline
Head Bartender
The Park Lounge
01.2023 - Current
EMT-Basic
Commack Volunteer Ambulance
10.2022 - 06.2024
Bartender
Bahama Breeze Island Grille
05.2021 - 02.2023
Bartender Shift Manager
The Greene Turtle Sports Bar & Grille
09.2018 - 05.2021
Assistant Wedding Photographer
Lana Rowe Photography
04.2018 - 09.2020
Student Photojournalist
Carolyn James Publishers
04.2018 - 03.2020
- SafeServe Manager Certification – National Restaurant Association.
- EMT Credentialing Course, Suffolk County EMS, 2023, 06
- CRCE American Lung Association 2024, 06
- Mandated Reporter Training, NYS Office of Children and Family Services, 2024, 07
Bachelor of Science - Nursing
Molloy University
No Degree - Health Sciences
SUNY, Farmingdale
No Degree - Emergency Medicine Technician
Suffolk County EMT Credentialing Course
Bachelor of Science - Photojournalism
Saint John's University
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