Olivia McBurnett
Tuttle
Summary
Hardworking and friendly team member with over two years of experience in a fast-moving, customer-facing environment. Currently pursuing a degree in Biomedical Science at the University of Central Oklahoma. Skilled in communication, organization under pressure, and collaborative teamwork. Eager to apply these abilities in a new role and to continue learning and growing.
Overview
4
4
years of professional experience
Work History
Server
Chilis Resturant
12.2024 - Current
- Serve food and drinks quickly while making sure guests have a good experience
- Use POS system to take orders, handle payments, and apply discounts
- Help improve customer satisfaction by giving friendly and personalized service
- Handle customer complaints calmly and work to solve problems quickly
Server
The Lokal
10.2022 - 08.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring quick resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed relationships with regular customers through genuine hospitality efforts leading to reoccurring visits.
Receptionist
Caspian Auto Sales
05.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct department.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
No Degree - Exercise Science
The University of Arkansas
Fayetteville, AR12-2027
No Degree - Biomedical Sciences
The University of Central Oklahoma
Edmond, OK12-2027
High School Diploma -
Tuttle High School
Tuttle, OK05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Team collaboration
- Friendly and professional communication
- Active listening and patience
- Conflict resolution
Timeline
Server
Chilis Resturant
12.2024 - Current
Server
The Lokal
10.2022 - 08.2024
Receptionist
Caspian Auto Sales
05.2021 - 09.2021
No Degree - Exercise Science
The University of Arkansas
No Degree - Biomedical Sciences
The University of Central Oklahoma
High School Diploma -
Tuttle High School
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