Olivia McClain
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience at Hale House, excelling in customer service and team training. Proven ability to enhance guest experiences through suggestive selling and effective complaint resolution. Skilled in POS operation and fostering positive relationships, ensuring high-volume dining operations run smoothly and efficiently.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Seven:45
02.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Server/Bartender
Hale House
05.2022 - 01.2025
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Social Media Coordinator
Freelance
01.2022 - Current
- Created social media content with consistent content and tone.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Managed search engine marketing budgets and tracked campaign performance.
Education
MBA - Business Administration And Management
Marshall University
Huntington, WV05-2026
Bachelor of Science - Marketing
West Virginia State University
Institute, WV12-2024
Skills
- Team member support
- Suggestive selling
- Server training
- Positive and professional
- Customer service
- POS operation
- High volume dining
Timeline
Server
Seven:45
02.2025 - Current
Lead Server/Bartender
Hale House
05.2022 - 01.2025
Social Media Coordinator
Freelance
01.2022 - Current
MBA - Business Administration And Management
Marshall University
Bachelor of Science - Marketing
West Virginia State University
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