Olivia McCormick
Oreland,PA
Summary
Driven by a commitment to excellence, I leveraged effective multitasking and customer service skills at MaGerks Pub & Grill to enhance dining experiences and resolve guest concerns swiftly. As President of the Junior Committee at Lisa's Army, I spearheaded strategic initiatives, boosting club performance through strong leadership and collaboration. My background underscores a proven track record in guest engagement and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Foor Runner
MaGerks Pub & Grill
2021.12 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
President of the Junior Committee
Lisa's Army
2021.09 - Current
- Enhanced school club performance by implementing strategic plans and overseeing fundraising opportunities to assist those battling cancer.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources of a clean product initiative for cancer patients.
- Established a culture of accountability by setting clear expectations and holding the committee and club members responsible for results.
Server
ACTS Springhouse
2020.12 - 2021.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Springfield Township High School
Oreland, PA06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Greeting guests
- Cleanliness Maintenance
- Guest Engagement
- Payment Processing
- Food Running
- Server Support
Accomplishments
- Achieved a NCCA Women's Lacrosse commitment to State University of New York - Canton
Certification
- CPR Certified
Timeline
Hostess/Foor Runner
MaGerks Pub & Grill
2021.12 - Current
President of the Junior Committee
Lisa's Army
2021.09 - Current
Server
ACTS Springhouse
2020.12 - 2021.05
High School Diploma -
Springfield Township High School
- CPR Certified
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