Olivia Messer
Sault Sainte Marie
Summary
Dynamic and results-driven professional with extensive experience as a Bartender Shift Manager at The Wicked Sister. Expert in upselling strategies and employee coaching, fostering a positive work environment. Proven ability to enhance customer satisfaction through personalized service and in-depth product knowledge, while maintaining high cleanliness standards and effective inventory management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
The Wicked Sister
08.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Budtender
Lume
01.2020 - 11.2024
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Participated in community outreach events representing the dispensary positively within local communities.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
Education
No Degree - General Education
Bay Mills Community College
Brimley, MISkills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Employee coaching
- Menu development
- Beverage making
- Customer service
- Cash register operation
- Suggestive selling
- Outgoing personality
Certification
- ServSafe Alcohol
- ServSafe Food Management
Timeline
Lead Budtender
Lume
01.2020 - 11.2024
Bartender Shift Manager
The Wicked Sister
08.2016 - Current
No Degree - General Education
Bay Mills Community College
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