Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Monsevais

Karnes City ,TX

Summary

Dynamic Dispatcher with proven expertise at Karnes County Police Department, excelling in dispatch coordination and customer service. Enhanced operational efficiency by implementing feedback mechanisms and utilizing GPS tracking systems, resulting in improved response times. Skilled in data entry and active listening, ensuring seamless communication and timely service updates.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dispatcher

Karnes County Sheriff's Office
Karnes City
08.2022 - Current
  • Managed communication between drivers and clients to ensure timely service updates.
  • Utilized GPS tracking systems to monitor vehicle locations and improve response times.
  • Resolved logistical challenges by analyzing real-time data and adjusting schedules accordingly.
  • Documented incidents and generated reports to enhance operational efficiency and safety standards.
  • Implemented feedback mechanisms to gather insights for continuous improvement in dispatch services.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Education

Associates Of Arts -

Coastal Bend College
Beeville, TX
05.2020

Karnes City High School
05.2020

Skills

  • Customer service
  • Data entry
  • Active listening
  • Dispatch software
  • Dispatching procedures
  • Dispatch coordination
  • Schedule coordination

Certification

- TCOLE License

- CPR Certification

Timeline

Dispatcher

Karnes County Sheriff's Office
08.2022 - Current

Associates Of Arts -

Coastal Bend College

Karnes City High School