Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Nava

Norcross,GA

Summary

Friendly Barista with excellent interpersonal communication strengths. Experienced with processing payments, handling food and meeting customer needs with a diligent and well-organized mentality. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
04.2024 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened to customer requests and created personalized beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Server

Limonar Mexican Restaurant
10.2022 - 11.2023
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner
  • Bussed and reset tables to keep dining room and work areas clean
  • Cultivated warm relationships with regular customers.

Front End Associate

TJX Companies
11.2019 - 03.2020
  • Replaced merchandise stock throughout check-out lines and end-cap displays
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Restocked and organized merchandise in front lanes
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels

Box Office Associate

Studio Movie Grill
10.2018 - 11.2019
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs
  • Greeted customers with smile and provided friendly, knowledgeable

Education

Bachelor of Science - Environmental Science

Georgia Gwinnett College
Lawrenceville, GA
05-2026

Skills

  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Data collection
  • Customer Relations
  • Flexible Hours
  • Subject matter expertise
  • Experimental design
  • Microsoft Excel

Languages

Spanish
Native or Bilingual
French
Professional Working

Timeline

Barista

Starbucks
04.2024 - Current

Server

Limonar Mexican Restaurant
10.2022 - 11.2023

Front End Associate

TJX Companies
11.2019 - 03.2020

Box Office Associate

Studio Movie Grill
10.2018 - 11.2019

Bachelor of Science - Environmental Science

Georgia Gwinnett College

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Olivia Nava