Olivia Nedza
Plainfield,IL
Summary
Hi, I’m Olivia! I’m experienced in leadership, customer service, and safety-focused environments through my roles as a Lead Care Counselor at the YMCA and a Pharmacy Technician at Walgreens. I’ve demonstrated strong responsibility by supervising children and staff, maintaining structured daily operations, and communicating effectively with families, while also supporting pharmacists in accurately processing prescriptions, handling confidential information, and assisting customers in a fast-paced setting. I’m known for my strong customer service skills, the ability to work well in team-oriented environments, attention to detail, calm problem-solving, and overall reliability in high-trust roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Plainfield, IL
11.2024 - Current
- Provided customer service by answering inquiries and addressing concerns effectively.
- Maintained clean and organized workspaces to comply with safety standards.
- Processed prescription orders using pharmacy management software efficiently.
- Trained new team members on pharmacy protocols and operational procedures.
- Implemented improvements in workflow processes to enhance service delivery speed.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Lead Care Counselor
Greater Joliet YMCA
Plainfield, IL
08.2022 - Current
- Supervised and engaged groups of school-age children in a safe, structured before-school environment
- Communicated regularly with parents/guardians regarding child progress, behavior, and needs
- Maintained a positive, inclusive, and welcoming environment aligned with YMCA values
Education
High School Diploma -
Plainfield North High School
Plainfield, ILSkills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Medication dispensing
- Answering customer questions
- Pharmacy ethics
- Drug inventory control
- Labeling accuracy
- Advanced math skills
- Receiving incoming supplies
- New hire onboarding
Certification
-CPR and First Aid Certification
-Currently working on my CPht
Timeline
Pharmacy Technician
Walgreen's Pharmacy
11.2024 - Current
Lead Care Counselor
Greater Joliet YMCA
08.2022 - Current
High School Diploma -
Plainfield North High School