Olivia Nelson
Hillsboro,OR
Summary
Detail-oriented medical billing specialist and receptionist comfortable working in a fast-paced multi-provider clinic. Strong understanding of efficient billing and posting processes and customer service. Considered focused and organized team player.
Overview
5
5
years of professional experience
Work History
Medical Receptionist and Billing Specialist
Hillsboro Vision Clinic
10.2021 - Current
- Began as an Optometric Technician. Completed patient work-up with machine pre-testing before patient was seen by doctor.
- July 2022 received promotion as a Medical Receptionist and Billing Specialist.
- Respond to customer concerns and questions on a daily basis.
- Record and update patient demographics and medical history using an electronic health record.
- Verify insurance of patients to determine eligibility.
- Clearly and accurately quote contact lens orders.
- Balance credit card terminals daily.
- Identify and resolve patient billing and payment issues.
- Collect payments and apply to patient accounts.
- Review patient records, identify medical codes, and create invoices for billing purposes with accuracy and completeness.
Medical Receptionist
Central Point Eyecare
09.2020 - 09.2021
- Comforted patients by anticipating questions and concerns.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Bank Teller
U.S. Bank
07.2019 - 08.2020
- Answered customer inquiries regarding account balances, transaction history, and services.
- Completed accurate high-volume money counts, resolving any discrepancies.
- Processed customer transactions promptly, minimizing wait times.
Bank Teller
JPMorgan Chase & Co
08.2018 - 07.2019
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
Education
Certificate - Anatomy and Physiology for Coders and Medical Terminology
Portland Community College
Portland, OR03.2023
High School Diploma -
Penn Foster High School
OnlineSkills
- Medical Office Administration
- Payment Posting
- HIPAA Compliance
- Appointment Scheduling
- EMR / EHR
- Medical Billing and Coding
- Insurance Verification
- Telephone Etiquette
- Relationship Building
- Customer Service
Timeline
Medical Receptionist and Billing Specialist
Hillsboro Vision Clinic
10.2021 - Current
Medical Receptionist
Central Point Eyecare
09.2020 - 09.2021
Bank Teller
U.S. Bank
07.2019 - 08.2020
Bank Teller
JPMorgan Chase & Co
08.2018 - 07.2019
Certificate - Anatomy and Physiology for Coders and Medical Terminology
Portland Community College
High School Diploma -
Penn Foster High School
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