Olivia Newton
Kettering,OH
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over a year of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
1
1
year of professional experience
Work History
Barista Shift Lead
Biggby
08.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Bellbrook High School
Bellbrook, OH05.2021
Skills
- Shop Opening and Closing
- Drawer Balancing
- Customer Service
- Verbal and Written Communication
- Attention to Detail
- Quality Control
- Safe Food Handling
- POS Systems
Timeline
Barista Shift Lead
Biggby
08.2022 - Current
High School Diploma -
Bellbrook High School
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