Olivia Ng

• Coordinated assistance with daily living activities, ensuring a safe and comfortable environment for clients.
• Monitored vital signs, reporting any changes to healthcare professionals.
• Maintained accurate records of patient care and progress notes.
• Provided companionship, fostering emotional well-being for clients.

• Assisted customers with account inquiries, billing concerns, device troubleshooting, and service-related issues.
• Executed exceptional customer service strategies to effectively resolve complex customer concerns in a fast-paced environment.
• Trained and onboarded new employees on customer service standards, sales techniques, and operational procedures.
• Performed opening and closing duties, cash handling, inventory management, and merchandising.
• Generated new business through customer outreach, retention efforts, and account

•Welcomed and seating guests, taking guest orders, communicating them effectively to the kitchen

• Memorized the menu and offering recommendations to upsell food and beverage conditions

• Provided exemplary customer service under high pressure circumstances

• Maintained the restaurant to always ensure cleanliness

• Managed cash drawer balance and upheld accurate financial records to support operational integrity.