Olivia Nichelson

Answering phones, scheduling hygiene and doctor appointment. Keeping the scheduled full and productive. Trained to work past patients stops and barriers to get them scheduled. Checking patient's in and out as well as taking payments. Reaching out to patients on recall, reactivation and patient's with out standing treatment. Maintained relationships with referring doctors offices. Tracked our stats for total outflow. Used EagleSoft and Weave systems.

Maintain the operational factors of the hotel including accounts receivable/payable. Oversee a team of twenty-five people including the hiring process, payroll, training, and scheduling. Manage the safe, daily deposits, and ordering for all departments. Initially hired as Front Desk Manager and promoted to Assistant General Manager in November of 2018.

Performed concierge services for a 4-star hotel. Monitored the appearance, performance, and scheduling of front desk staff. Promoted strong working relationships with all hotel departments. Handled accounts receivable/payable and fostered relationships with our clients. Proficient with OnQ computer system.

Took steps to meet customer needs and effectively resolve food or service issues. Completed daily paperwork and ordering. Promoted to Assistant Manager after one month of work.

Managed and controlled monthly inventory along with weekly stock ordering. Ability to fulfill multiple orders simultaneously. Prepared schedules for all teammembers, managed the safe, daily deposits, and payroll.