OLIVIA NUSS
Sarasota,FL
Summary
Dependable server providing fast and high-quality customer service to guests in restaurant settings.
Overview
5
5
years of professional experience
Work History
Server
First Watch
Sarasota, FL
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Glory Days Grill
Sarasota, FL
01.2023 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Detail Divas Cleaning Supervisor
Dana Fincher
Sarasota, FL
08.2019 - 03.2023
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members on expected standards and for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Education
High School Diploma -
Florida Virtual School Flex 9-12
05.2023
Skills
- Safe Food Handling
- Strong Work Ethic
- Professional Customer Service
- Guest Engagement
- Reliable and Responsible
- Problem-solving aptitude
- Food and Beverage Upselling
- Adaptability and Flexibility
- Team Player
- Multitasking
Timeline
Server
First Watch
05.2023 - Current
Server
Glory Days Grill
01.2023 - 05.2023
Detail Divas Cleaning Supervisor
Dana Fincher
08.2019 - 03.2023
High School Diploma -
Florida Virtual School Flex 9-12