Olivia Oakley
Wilmington,NC
Summary
Dedicated and organized financial professional with outstanding relationship-building and team management skills. Driven to exceed expectations, and operate effectively in fast-paced environments. Self-motivated team player focused on building lasting relationships with clients through effective and detail-oriented communication.
Overview
9
9
years of professional experience
Work History
Operations Manager
Lynk Capital
Raleigh, NC
11.2021 - Current
- Supervise day-to-day workflow of employees in order to maximize productivity, and maintain quality standards.
- Manage client-facing operations with a focus on efficiency, communication, and service excellence.
- Train and mentor staff on operational best practices and regulatory standards.
- Foster and maintain trusted client relationships by proactively addressing needs and consistently meeting service expectations, driving repeat business and client retention.
Office Manager
Rosewood Hotels
Kerikeri, New Zealand
12.2022 - 03.2024
- Managed resort office operations, optimizing workflows while prioritizing guest satisfaction.
- Managed and trained a multitude of employees across a wide variety of employment duties to ensure a high level of standards and professionalism.
- Planned events with local vendors to improve and ensure a positive guest experience.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Loan Processor
Carolina Ventures Mortgage
Chapel Hill, NC
01.2020 - 11.2021
- Processed loan applications to ensure compliance with regulatory standards.
- Streamlined workflow, reducing processing time and enhancing customer satisfaction.
- Optimized loan approval rates through meticulous document review to confirm income, employment, credit and background.
- Collaborated effectively with underwriters and loan officers for seamless communication.
Communications and Social Media
Swing By Swing
Remote
01.2017 - 12.2020
- Developed engaging content for multiple social media platforms.
- Scheduled and published posts across various social media accounts.
- Assisted in crafting well-written blog posts and brief articles for social channels to educate and engage readers.
Education
Bachelor of Science - Exercise Science
University of North Carolina Wilmington
Wilmington, NC12.2016
Skills
- Attention to Detail
- Adaptability in Fast-Paced Environments
- Client Relationship Management
- Service Excellence
- Operational Efficiency
- Deadline & Priority Management
References
References available upon request.
Timeline
Office Manager
Rosewood Hotels
12.2022 - 03.2024
Operations Manager
Lynk Capital
11.2021 - Current
Loan Processor
Carolina Ventures Mortgage
01.2020 - 11.2021
Communications and Social Media
Swing By Swing
01.2017 - 12.2020
Bachelor of Science - Exercise Science
University of North Carolina Wilmington