Olivia Opperman
MetLife
Rome
18
years of professional experience
Billing Specialist experienced in managing medical billing, insurance authorizations, and maintaining medical records. Delivered high customer satisfaction through effective communication and problem-solving skills while fostering team collaboration and adaptability. Focused on achieving targets and addressing evolving needs in fast-paced environments.
Work History
Call center representative
2 Years 10 Months- Managed call center operations for STD, LTD, FMLA leaves, ensuring timely support for employees.
- Trained staff on systems Catalyst, Insight, TAM, enhancing team proficiency.
- Assisted clients in developing job skills and securing employment opportunities
Billing Specialist
1 Year 9 Months- Billed, batched, and sent claims for multiple provider offices, ensuring timely and accurate billing reports
- Coordinated with insurance companies to re-submit claims and resolve denials and rejections
- Managed patient phone inquiries by providing clear information and assistance., tracking incoming payments, addressing and resolving patient questions and issues relating to invoices
Medical Assistant
1 Year- Executed clerical duties, including word processing, data entry, answering phones, and filing, to support office operations.
- Prepare upward of a dozen patients’ medical charts for doctors, nurses, and other medical personnel.
- Collaborated with medical and administrative personnel to create a patient-focused, engaging, and compassionate environment.
- Performed and documented clinical procedures, including urinalysis, venipuncture, EKG, and vital signs, ensuring accurate patient records.
Customer Service Representative
13 Years- Delivered customer service across multiple zones and trained new staff weekly through hands-on field training.
- Multiple zone customer service; weekly, trained 1+ new staff with on-the-job field training in customer service.
- Compiled product and service reports by gathering and analyzing customer information to inform decision-making.
Radiologic Technologist Intern
2 Years- Accumulated 1,815 hours of diverse clinical experience, enhancing patient care and imaging outcomes.
- Prepared and positioned patients while accurately selecting exposure factors to ensure optimal imaging results.
- Implemented radiation protection and safety standards.
- Assisted supervising technologist and physician in various imaging procedures, enhancing workflow and patient comfort.
Education
Certified Clinical Medical Assistant
Certificate in Radiologic Technology
Associate of Science - Applied Science & Radiologic Technology
Skills
Medical: Data Analysis
Claims Processing
Customer Interaction
Medication management
Patient Care
Communication Techniques
Regulatory Compliance
Soft Skills: Patient Care
Communication
Customer Service
Rapport building
Problem-Solving
Organization skills
Customer support
Customer service
Call center customer service
Claim processing
Problem-solving
Database Management
Accomplishments
Job Coach
SME
OnBoarding Buddy
Timeline
Call center representative
MetLife
10.2023 - CurrentRead More
Billing Specialist
Solutions Medical Billing
01.2023 - 10.2024Read More
Medical Assistant
Primary Care
01.2022 - 01.2023Read More
Radiologic Technologist Intern
St. Elizabeth Medical Center
01.2011 - 01.2013Read More
Customer Service Representative
Dippin Donuts
01.2009 - 01.2022Read More
Mohawk Valley Community College
Associate of Science from Applied Science & Radiologic Technology
Read More
St. Elizabeth School of Radiology
Certificate in Radiologic Technology
Read More
National Healthcareer Association (NHA)
Certified Clinical Medical Assistant
Read More