Olivia Palm
Wyomissing,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Client Service Coordinator
Berks County
Reading, Pennsylvania
10.2024 - Current
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Prepared detailed reports summarizing investigative activities and results.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
Administrative Assistant
Skin Solutions MedSpa
Sinking Spring, Pennsylvania
05.2023 - 08.2024
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Coordinated with logistics teams to ensure timely delivery of orders.
- Developed marketing strategies based on corporate objectives and market trends.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Maintained accurate records of all treatments, services, and products purchased by clients.
Service Manager
Chipotle
Wyomissing
06.2018 - 05.2023
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
Bachelor of Arts - Criminal Justice
Alvernia University
Reading, PA05-2024
Bachelor of Science - Psychology
Alvernia University
Reading, PA05-2024
Skills
- Interviewing techniques
- Report writing
- Data analysis
- Team leadership
- Customer service
- Time management
- Critical thinking
- Performance tracking and evaluation
- Brand management
- Project planning
- Client profile building
Timeline
Client Service Coordinator
Berks County
10.2024 - Current
Administrative Assistant
Skin Solutions MedSpa
05.2023 - 08.2024
Service Manager
Chipotle
06.2018 - 05.2023
Bachelor of Arts - Criminal Justice
Alvernia University
Bachelor of Science - Psychology
Alvernia University