Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Papst

Pittsburgh,PA

Summary

Proven team player with a track record of enhancing customer satisfaction at Bob's Diner, I excel in effective multitasking and interactive communication. My expertise in customer service and attention to detail led to improved efficiency and positive dining experiences. Skilled in both verbal and written communication, I adeptly manage high-volume environments, ensuring seamless operations and guest satisfaction.

Overview

3
3
years of professional experience

Work History

Hostess/Wait Staff Member

Bob's Diner
10.2022 - Current


  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cashier/Restaurant Hostess

Julianos Pizzeria
08.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Bachelor of Science - Nursing

Robert Morris University
Coraopolis, PA
05-2027

High School Diploma -

Montour High School
McKees Rocks, PA
06-2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills
  • Positive and professional
  • Hospitality and accommodation
  • Attention to detail
  • Team player

Timeline

Hostess/Wait Staff Member

Bob's Diner
10.2022 - Current

Cashier/Restaurant Hostess

Julianos Pizzeria
08.2021 - 10.2022

Bachelor of Science - Nursing

Robert Morris University

High School Diploma -

Montour High School

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Olivia Papst